2021: Tronus – Operations & Marketing Manager
Challenge: Tronus needed strong business development foundations, heavy automation, process design and management. There wasn’t a set structure in place to establish various roles for employees, the brand ambassador program needed work, brand image and marketing goals needed to be clear and customer service needed a reboot. Finally, there was little documentation on the business and its operations.
15X Business Hacker’s Solution: We assisted CEO Cynthia Robles with the total restructure and expansion of the Tronus brand.
- – Consulted on
- – Inventory Management
- – Business & Brand Development
- – Management, Operations, Processes, & Policies
- – Created
- – Business plan
- – Expansion Plan
- – Restructuring Plan
- – Marketing Road Maps
- – CRM System for Customer Service
- – Assisted with
- – Process Design & Management
- – Employee Onboarding & Training
Results: We continue to work with this team to build new processes and systems. The brand is now running
with a 70% increase in productivity with more clarity around goals and improved customer experience for every shopper.