Tronus

2021: Tronus – Operations & Marketing Manager

Challenge: Tronus needed strong business development foundations, heavy automation, process design and management. There wasn’t a set structure in place to establish various roles for employees, the brand ambassador program needed work, brand image and marketing goals needed to be clear and customer service needed a reboot. Finally, there was little documentation on the business and its operations.

15X Business Hacker’s Solution: We assisted CEO Cynthia Robles with the total restructure and expansion of the Tronus brand.

• –  Consulted on
  • –  Inventory Management
  • –  Business & Brand Development
  • –  Management, Operations, Processes, & Policies
• –  Created
  • –  Business plan
  • –  Expansion Plan
  • –  Restructuring Plan
  • –  Marketing Road Maps
  • –  CRM System for Customer Service
• –  Assisted with
  • –  Process Design & Management
  • –  Employee Onboarding & Training

Results: We continue to work with this team to build new processes and systems. The brand is now running

with a 70% increase in productivity with more clarity around goals and improved customer experience for every shopper.