2021: Tronus – Operations & Marketing Manager

Challenge: Tronus needed strong business development foundations, heavy automation, process design and management. There wasn’t a set structure in place to establish various roles for employees, the brand ambassador program needed work, brand image and marketing goals needed to be clear and customer service needed a reboot. Finally, there was little documentation on the business and its operations.

15X Business Hacker’s Solution: We assisted CEO Cynthia Robles with the total restructure and expansion of the Tronus brand.

  • –  Consulted on
    • –  Inventory Management
    • –  Business & Brand Development
    • –  Management, Operations, Processes, & Policies
  • –  Created
    • –  Business plan
    • –  Expansion Plan
    • –  Restructuring Plan
    • –  Marketing Road Maps
    • –  CRM System for Customer Service
  • –  Assisted with
    • –  Process Design & Management
    • –  Employee Onboarding & Training

Results: We continue to work with this team to build new processes and systems. The brand is now running

with a 70% increase in productivity with more clarity around goals and improved customer experience for every shopper.

  • Branding
  • Software
  • Design